Dr. Natalie Petouhouff, joins our host, Diane Helbig, to share 4 key ways to keep and retain employees and customers towards greater growth of business during The Great Reshuffle.
Natalie is co-author of the new Wall Street Journal Bestselling book "Empathy in Action: How to Deliver Great Customer Experiences at Scale." She's also Senior Customer Experience Strategist & Consultant at Genesys®, a company that orchestrates more than 70 billion remarkable customer experiences for organizations in over 100 countries through the power of its cloud, digital & AI technologies.
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Listen to the entire episode at Accelerate Your Business Growth.